(“Weight of the World” or “us” or “we”) is committed to protecting the privacy of its clients and customers.
HOW WE COLLECT & STORE YOUR PERSONAL INFORMATION
We collect your personal information directly from you (phone, email or in person) or via our website located at www.weightoftheworldfitness.com.au (“Site”).
The type of personal information we collect about you may include, but is not limited to, your name, e-mail address, postal address, date of birth, phone number, emergency contact information, bank account details and in some cases, sensitive information including health related information.
We only collect information that is necessary to allow us to provide our services to you and only where we have your consent to do so.
We may collect sensitive information about you, including information relating to your health, however we will only use this for the purpose for which it was collected, and we will not disclose this information to anyone without your consent unless we are required by law to do so.
You do not have to provide us with personal information or sensitive information, however if you choose not to provide certain information to us then we may not be able to provide our services to you.
OUR DISCLOSURE STATEMENT
When we collect your personal information, we will tell you why we are collecting it and how we plan to use it, or this information will be obvious when we collect your information.
It is your responsibility to ensure the personal information held by us is accurate, up to date and complete. If you need to update your information with us, please contact us via email@example.com
HOW WE USE OR DISCLOSE YOUR PERSONAL INFORMATION
We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related to the main reasons we collect it, such as providing our services to you, invoicing, sending reminder notices, and providing you with information relating to us and our services. Other uses of your personal information may include:
To establish and maintain your relationship as a customer of Weight of the World;
To provide the products and services you have requested from Weight of the World;
To administer and manage those products and services;
To answer your inquiries;
For direct marketing by email, specials on products or services you have shown interest in;
Carrying out our obligations arising from any contracts you have entered with us; or
If you do not want to receive any further communications from us, please advise us via firstname.lastname@example.org or unsubscribe to our email list.
We do not disclose the personal information we collect to third parties for the purpose of allowing them to direct market their products and services unless you have consented to such disclosure.
You have the right to ask us not to use your data for direct marketing at any stage. This request may be made by contacting us via email@example.com
We may disclose your personal information in the following circumstances:
If we sell or buy any business assets (or the business itself) and are required to disclose personal information to prospective buyers or sellers;
If we are required by law to disclose such information; and
If we need to use such information to enforce our Membership Agreement or to protect the rights, property or safety of ourselves or others.
USE OF AGGREGATE DATA
We may collect certain non-personal information to optimise the services we provide to you (for example the identity of your browser, the type of operating system you use, your IP address and the domain name of your service provider when you are using the Site).
We may use and disclose non-personally identifiable information in aggregate form to improve the Site and our services and to assist our advertising partners with targeted advertising.
We strive to ensure the security, integrity and privacy of personally identifiable information of our clients. We use a range of physical and electronic security measures, including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. Although we use best efforts to maintain security of your information, unfortunately no data transmission over the Internet can be guaranteed to be totally secure. You acknowledge that we will not be liable in the event that your personal information is accessed or disclosed due to reasons beyond our control, including but not limited to hacking from a third party.
When we send you an email, we will clearly state who the email is from and provide clear information on how to contact us. In addition, all marketing emails from us will contain instructions on how to remove yourself from our mailing list.
Our Site may use ‘cookies’ which is when a website transfers certain data to an individual's hard drive for record-keeping purposes. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising. You can change your cookie settings in your browser; however this may affect what information you can access on the Site.
LINKS TO THIRD PARTY SITES
ACCESSING YOUR INFORMATION
We will, on request, provide you with access to your personal information. Your request to obtain access will be processed within one calendar month.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If any of the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will update your record within one calendar month.
At any stage during use of our site, you may withdraw your consent for our use of your personal information. This may be done by contacting us via firstname.lastname@example.org
RETENTION OF YOUR PERSONAL INFORMATION
We keep your data as long as is reasonably necessary for the legitimate business or legal purposes of Weight of the World and when it is no longer necessary, we will delete, destroy or de-identify such information.
HOW TO CONTACT US