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HOW DO I RETURN MY PACKAGE?

Weight of the World Fitness offers a hassle-free returns policy.

All items can be returned for an exchange within 14 days of delivery. Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear.

If you need to exchange your item(s) for the correct colour/size, please contact us first at management@weightoftheworldfitness.com.au to notify us of your intent to return your items. Please be sure to include your Full name, Order ID number and the details of all the item(s) you wish to exchange. Our team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return.

REFUNDS: Please note that we do not issue refunds on non-faulty items or change of mind, only exchanges once your item has been returned received back at our facility.

Please also ensure that you keep your postal receipt from the Post Office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return. If you are unable to present your receipt upon request as proof of postage, WOTWF reserves the right to refuse an exchange.

If the customer fails to provide a receipt of proof of postage upon request, WOTWF reserves the right to refuse an exchange for the item. WOTWF is not liable of any loses incurred when returning your item back for replacement. The item is the customers responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.

 

*By returning your items, you, the customer have acknowledged and agreed to cover the cost involved in returning your item back to our facility.

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